Refund Policy

Current Preview Status

Premium purchases and payment processing are not available in this preview, so it cannot create a purchase, charge, or refund. The provisions below are retained as the draft for the planned paid service after launch. They do not describe an active checkout, immediate paid delivery, or an operational Lemon Squeezy integration in this version.

Digital Content — Instant Delivery

SAJU's premium reading is a digital product that is delivered instantly upon purchase. Because the full content is made available to you immediately after payment, we generally do not offer refunds.

When We Will Issue a Refund

We will gladly issue a refund in the following cases:

Technical failure: You were charged but did not receive your premium reading due to a technical error on our end.

Duplicate charge: You were accidentally charged more than once for the same reading.

If you experience either of these issues, please contact us within 14 days of your purchase.

EU Customers — Right of Withdrawal

Under the EU Consumer Rights Directive, you normally have a 14-day right of withdrawal for online purchases. However, for digital content that is delivered immediately, this right may be waived when you give your express consent to begin delivery and acknowledge that you lose your right of withdrawal. By completing your purchase on SAJU, you consent to immediate delivery of the premium reading and acknowledge the waiver of the withdrawal right.

How to Request a Refund

Email us at jykim4250801@gmail.com with your order number or the email address used at checkout. We will respond within 5 business days.

How Refunds Are Processed

All payments and refunds are processed by Lemon Squeezy, our Merchant of Record. Once a refund is approved, Lemon Squeezy will return the funds to your original payment method. Depending on your payment provider, it may take 5–10 business days for the refund to appear on your statement.

Questions?

If you have any questions about this policy, contact us at jykim4250801@gmail.com.